Shipping policy
Shipping Policy
Thank you for shopping with Auf Objects by AUFTAKT. We are committed to getting your order to you safely and efficiently. Please review our shipping terms below:
1. Processing & Lead Time
Every product we sell is inspected for quality and functionality at our California facility before it is sent out.
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Lead Time: Please allow 5 business days for your order to be processed and prepared for shipment.
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Business Days: Our shipping department operates Monday through Friday, excluding federal holidays.
2. Shipping Carrier & Territory
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Carrier: We ship exclusively via USPS (United States Postal Service).
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Service Area: We ship to addresses within the United States only. We do not offer international shipping at this time.
3. Shipping Rates
Shipping charges for your order will be calculated and displayed at checkout. All orders include a USPS tracking number, which will be emailed to you as soon as your label is created.
4. Heat Warning & Delivery
Our products are crafted using materials and adhesives that can be sensitive to extreme temperatures.
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Avoid Heat Exposure: We strongly recommend that you do not leave your package in a hot mailbox or in direct sunlight for an extended period after delivery.
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Product Integrity: High heat can soften adhesives or warp materials. [Your Business Name] is not responsible for damage caused by packages being left in high-heat environments post-delivery.
5. Address Accuracy
Please ensure that your shipping address is entered correctly at checkout. We are not responsible for orders delivered to an incorrect address provided by the customer. If a package is returned to us due to an insufficient address, the customer will be responsible for the cost of re-shipping the item.
6. Lost or Stolen Packages
Once your package is scanned into the USPS system, the delivery is under the control of the postal service. If your tracking information shows "Delivered" but you cannot locate your package, please contact your local USPS office to file a claim.
