Refund policy

Returns & Warranty Policy

At Auf Objects by AUFTAKT, we take great pride in the quality and craftsmanship of our products. We want you to be completely satisfied with your purchase, and we are here to help if things don't go quite as planned.

14-Day Return & Exchange Policy

If you aren’t 100% happy with your order, you have 14 days from the date of delivery to request a return or exchange.

  • Change of Mind: If the product isn't quite what you expected, you may return it for a refund or exchange. To be eligible, the item must be in its original, unused condition.
  • Damaged or Defective Items: We maintain high quality standards, but we understand that slips can happen. We will happily provide a replacement or repair if your product arrives with:
    • Structural issues (e.g., magnets becoming loose or falling out).
    • Major body inconsistencies that affect the look or feel of the piece.
    • Mechanical issues, such as excessive friction or "binding" between the lid and base that prevents smooth operation.
    • Note: Minor surface blemishes or natural material variations are considered part of the product's unique production/character and are not classified as defects.


1-Year Limited Warranty

We stand behind our work long after the initial purchase. Your product is covered by a 1-year warranty starting from the date of delivery. This warranty covers structural failures and functional issues that arise during normal use, including:

  • Component Failure: Magnets falling out or becoming unglued.
  • Structural Integrity: Cracking or splitting of the body material.
  • Unusable Deterioration: Significant degradation that renders the product non-functional.

What isn't covered: This warranty does not cover issues caused by accidental drops, intentional misuse, exposure to extreme temperatures/chemicals, or standard cosmetic wear and tear that occurs over time.


How to Start a Claim

If you need to return an item or make a warranty claim, please reach out to us at aufobjects@gmail.com.

To help us resolve the issue quickly, please include:

  1. Your Order Number.
  2. A brief description of the issue.
  3. Photos of the defect or damage (this helps us improve our process and get your replacement out faster!).

Once we receive your request, our team will review it and provide you with the next steps for a return shipping label or a replacement shipment.

 

In special cases that result outside of our expressed policy, feel free to reach out and we will do our best to resolve the issue.